My wife and I want you to know of our appreciation for the tremendous service offered by members of your Company.

Earlier this year we had a misfortune of having the interior of our house and its contents covered with soot from a malfunctioning fuel oil furnace. SERVPRO cleaned the walls, ceilings, floors, doors and some of the contents May 7-9.  SERVPRO members involved in the cleanup were:

Todd, Frank, Jon, Tommy and Eddie

All five of them were very professional. They reviewed with us in detail the work to be done and were proactive in suggesting that painting certain parts of the house are necessary when they were doing the remediation.  All five of the employees seemed to know what to do and when to do it.  They were thorough in their cleaning, while, at the same time being courteous and pleasant.  My wife and I were amazed at how meticulous and helpful they were in the cleaning process.

This is our first major experience with SERVPRO. (We had used SERVPRO years ago {Eddie} to clean our HVAC ducts, which was also a favorable experience.)  We are happily relating to our friends how SERVPRO came to our rescue in dealing with the soot issue.

Sincerely yours,

Michael J.

I have to say that dealing with SERVPRO was absolutely seamless. From the initial call, to the site visit, and through the three days of cleaning, I couldn't have asked for a better crew. Robby was outstanding, and made sure all of our needs were met with ease. Thanks again for the great work everyone!